Website Builder and Domains

Can I build my website with you?

We have two website builders available for you. These allow you to:

• Select from our professional-looking website templates.

• Add your own photos and videos or use our free stock library.

• Link your Facebook, Instagram, TikTok, YouTube, LinkedIn, and other social media accounts.

• Offer your products and services.

• Connect your own domain.

You don’t need to know coding to build your website in minutes. Our website builder is easy to use!

That said, if you prefer for us to do the heavy lifting, we have a team who can assist in building a professional website for you, at an additional fee.

Can my website content be translated to a different language?

Currently, we don't offer a feature to automatically translate your website into a different language. This is something that you would need to manually do. If you'd like your website to be in two or more languages, you may duplicate the original website to create the new versions where you can then manually translate it.

How can my website have a custom domain?

If you'd like to use a custom domain on your Website, you can use our Domain Search feature My Account > Domains section. Once you've found the perfect domain, you can proceed to purchase it.

Once you have published your website, you can use the Website > Domains > Add Custom Domain > Use my purchased domain names option to connect it to your website.

Where can I find the "Add Custom Domain" option?

In order to find the "Add Custom Domain", you will first need to publish your website. Then, you will be able to find the option by going to Website > Domains > Add Custom Domain.

How can I connect the domain I purchased to my website?

You can connect your purchased domain by publishing your website first, and then accessing the Website > Domains > Add Custom Domain > Use my purchased domain names option. You should be able to see and select your recently purchased domain.

How can I connect the domain I purchased elsewhere with the website I built with you?

If you already own a domain from a 3rd party, you first need to publish your website and then following these steps:

1- On your “Websites” page, select the “Or use existing domain” option and add your custom domain from your domain registrar.

2- Click on CONNECT and copy the A (Address) record that our system will generate for you on that same page.

3- Go to your domain registrar and add the A record you've copied from our website.

Kindly note that it may take 48-72 hours for the domain mapping to apply after you've taken these steps.

How can I connect the domain I purchased with you to a 3rd party website?

To help you connect your domain purchased with us to an external website provider, they will typically provide a set of DNS Records ("A",  "CNAME", etc.) that you are able to input via the "Manage Domains" section. You may access this section by going to My Account > Domains > Actions > Manage. You will see the option to "Add New Record".

How can I make my website visible on Google?

Once you’ve published your website, the searchability and visibility of your web page on search engines such as Google could be improved by providing verbiage in the SEO Settings fields that are related to your business or things that your potential customers are using as 'queries' when they look you up or competitors online. Mentioning your brand name on both fields will help your site rank higher on Google.

It's important to note that improving the SEO of your web page will also take time since there are also competitors who are using the same keywords as the ones you're using on your web page. It takes a while for Google to index newly-launched pages. This is the case for all websites that are indexed on Google. If you add more links online pointing to your website, it will be indexed faster.

Can I transfer my domain out to another registrar like GoDaddy?

For requests made within 60 days of the original purchase, note that the Internet Corporation for Assigned Names and Numbers (ICANN) requires domain providers to lock most domains for 60 days after registration, transfer, or as an option when changing contact information. When your domain is locked, you can’t transfer it to a different provider. We can’t unlock your domain during this 60 day period, but we will be happy to assist once this period is over.

If your request is made after 60 days of the original purchase, our team will be able to unlock it and provide an authorization code.

Can I transfer a domain from another registrar to you?

Currently you are not able to transfer a domain purchased from another registrar to us. However, you are able to connect it so it redirects to the website you’ve created with us.

To do this, you first need to publish your website and then following these steps:

1- On your “Websites” page, select the “Or use existing domain” option and add your custom domain from your domain registrar.

2- Click on CONNECT and copy the A (Address) record that our system will generate for you on that same page.

3- Go to your domain registrar and add the A record you've copied from our website.

Kindly note that it may take 48-72 hours for the domain mapping to apply after you've taken these steps.

How can I connect my email account with the domain I purchased with you?

Although we currently don't provide email services, you can connect the email account with the domain purchased with us. Your email provider will typically provide a set of DNS Records that we are able to input on our end: TXT, MX and other records that you are able to input via the "Manage Domains" section. You may access this section by going to My Account > Domains > Actions > Manage. You will see the option to "Add New Record".

How can I add multiple pages to my website design?

To add multiple pages to your website design, you may access the Website Builder and select the "Content" tab. This will display the current existing pages of your website and an option to "Add New Page".

How do I add more information to my website?

To add more information (text, images, links, contact forms, etc.) to your website, you may access the Website Builder and select the "Content" tab. You will then be able to select the “Add Content” button, which will display all the content blocks that you may add. If there is a particular type of information that you are not able to find, please let our Support Team know for further assistance.  

How do I add or upload a video to my website?

To add a video to your website, you may access the Website Builder and select the "Content" tab. You will then be able to select the “Add Content” button and choose “Video”. This will allow you to add a Youtube video URL and set some options like “Autoplay”, “Mute” or “Preview vs Collapsed” display. Note that at the moment, we don’t support uploading video files directly to your website.

How can I change my DNS Records?

To change the DNS Records on a domain you've purchased with us, you may navigate to Account > Domains > Actions > Manage. On this page, you will be able to select "Add New Record" and also edit or delete an existing one by clicking the "..." option next to a given existing record.

How can I change my Name Servers?

To change the Name Servers on a domain you've purchased with us, you may navigate to Account > Domains > Actions > Manage. On this page, you will be able to select the "Change Name Servers" button.

How can I add a Favicon to my Website?

Once you have created a Favicon design using our design tools under CREATE NEW DESIGNS and downloaded the file, you are able to upload it to the website by navigating to Settings > Favicon > Add Image button, and click "Publish" button to make sure that the changes will apply.

How can I add my Social Media accounts to my Website?

To add the links to your social media account on your website, you may access the Website Builder and select the "Content" tab. You will then be able to select the “Add Content” button and choose “Social Links”. This will allow you to add multiple links to your social media by adding your social media page URL. By default, you will see the Facebook, Twitter and Instagram icons, but you can click on the icon and select any other social media site icon needed.

How can I add my Google Analytics to my Website?

To add your Google Analytics on your website, you may access the Website Builder and select the "Content" tab. You will then be able to select the “Settings” option and add GA4 Measurement ID to track your visitors using GA4, using this format G-XXXXXXXXX or AW-XXXXXXXXX.

How can I warn my visitors about potentially sensitive content on my website?

You are able to warn your  website visitors about potentially sensitive content by accessing the Website Builder and selecting the "Content" tab. You will then be able to select the “Settings” and choose from various options of “Sensitive Content” warnings.

How can I verify my domain?

When a new domain name is created or when the contact information is updated on a domain, ICANN has a verification process all registrars must follow. You would have received an email with a link to "verify your email address". The email should be sent from donotreply@secureserver.net. If not actioned within 15 days, the domain gets suspended until this is resolved.

Please check your Spam folder to see if the email went there. Do let our Customer Support Team know if that is not the case and we can help resend it.

How can I integrate a payment provider to my website?

To integrate a payment provider to your website, you may access the Website Builder and select the "Content" tab. You will then be able to select the “Add Content” button and choose “Store” (please note that should you not be able to see this option, it means it is not available in your country). Once you’ve added the “Store” option, you will be able to add products and services, with their respective price and descriptions. More importantly, you will be able to set up and enable a payment provider. At the moment, we only support Stripe, a leading payment processing platform, to allow you to accept payments on your website.You will create a Stripe account following their prompts and then connect it to your website from our end.

How can I add a footer to my website?

To add a footer to your website, you may access the Website Builder and select the "Content" tab. You will then be able to select the “Manage Pages” button and choose “Footer Settings”. You can control these independently for both Desktop and Mobile. This will allow you to add your logo, copyright information, social links and determine the display style, fonts and colors. This footer will be the same across all your website pages.

Can I add HTML or embed widgets to a website created with you?

At the moment, we are unable to support adding any code (including HTML) or embedding integrations of third party applications / widgets to our website. If you are looking to connect a third party application or functionality (e.g. calendar bookings), you can add a link that will direct your visitors to it.

I see a message saying that my website is not secure.

The SSL certificate is included in our hosting and will be issued automatically to your website for security. This is quite an instant process but it may take up to 48 hours in some cases. If it’s been more than that and still come across a message saying that your website is not secure or “Your connection is not private”, it might mean the SSL certificate may not have been installed properly or has expired.

For troubleshooting, please make sure you're using https:// at the beginning of the URL, and you may also try clearing your browser cache and try accessing the site again. If this doesn’t solve the issue, please let us know and our Technical Support team will re-install or renew the certificate.

Why does it say “Created by design.com” / “Created by Brandcrowd” at the bottom of my website?

If your website says “Created by design.com” or “Created by Brandcrowd” at the bottom of the pages, it is because you are using the free offer. To remove this messaging, you may upgrade your website to the premium version. Please note that each Website Premium Package removes the messaging and unlocks the premium feature for one website. If you would like to have multiple websites with premium features, each one would need to have its own Website Premium Package associated with it.

How can I make a text or word into a link?

You are able to make a text or word into a clickable link via the "Banner" or "Text" Content blocks. You may access the Website Builder and select Content tab > Banner or Text, add your text, select the text portion that you'd like hyperlinked and click on the "hyperlink" icon in the text editor. This will give you the option to either add the URL of your choice or direct to one of your website's existing pages.

How can I have both a “www” and naked version of the URL direct to my website?

If your domain has been purchased with us, both the www and non-www versions will be automatically accessible. However, if the domain is registered with a different registrar, you would need to duplicate the website and connect each version (www and non-www) separately, as they are treated as different domains.

To do the above, you are able to add the following DNS records with your domain provider:

For www version:

Type: A

Host: @ (or leave blank)

Target: 76.223.113.161

For non-www version:

Type: A

Host: www

Target: 76.223.113.161

How can I use my own URL and not brand.site, brand.page or brand.contact?

By default, when publishing a website, it will have either brand.site, brand.page or brand.contact as part of the URL, given we are hosting it for you. However, you are able to then use a different domain that you have purchased from us or connect one that you’ve already purchased with a third party.

Do you offer a booking, calendar or scheduling feature on your Website Builder?

Our Website Builder currently doesn’t offer a booking, calendar or scheduling feature. As a workaround, what we can suggest is adding a button on your website that will redirect into a scheduling platform like jotform or calendly to capture appointment requests.

Where can my clients add their shipping information on your Website Builder?

Our Website Builder “Store” content block doesn’t currently offer a field to add shipping information. As a workaround, what we can suggest is using the custom request field for this, or  adding a button on your website that will redirect into a platform like jotform to capture the shipping address.

Do you offer a file hosting feature on your Website Builder?

Our Website Builder currently doesn’t offer a file hosting feature. As a workaround, what we can suggest is uploading files through Google Drive or Dropbox, then add a button linking to the upload.

Do you offer subpages feature on your Website Builder?

Our Website Builder currently doesn’t offer subpages feature. We suggest using the hamburger menu format to avoid crowding the navigation bar, in case your website has many pages.